Security dealers have new opportunities to control Wi-Fi networks, reduce costs and drive new revenue opportunities | Techno Glob

A new white paper in partnership with Johnson Controls addresses support and broader wireless connectivity issues

Dallas, November 2, 2022 /PRNewswire/ — Parks Associates released a white paper today Control the Network, Control the Cost: Solving the Wi-Fi Problem in Home Security, developed in partnership with Johnson Controls. New research from Parks Associates shows growing demand for smart home products by security system providers, but technical challenges with Wi-Fi remain widespread. Fifty-one percent of smart home device owners have reported loss of wireless connectivity.

The white paper focuses on the growth in demand for Wi-Fi devices integrated with security and smart home solutions, the impact of poor Wi-Fi network performance on the commercial install channel, and the opportunity for dealers to own and manage Wi-Fi networks. remotely, which will reduce their costs, limit truck roll and improve user experience.

“Loss of wireless connectivity is one of the biggest issues affecting owners of smart home devices and has been consistently for the past four years,” said. Jennifer Kent, VP, Research, Parks Associates. “Interest in network services is set to double from 2020 to 2021, and is strongly correlated with the total number of smart home devices owned—the higher the number of devices owned, the greater the interest in these services. Dealers are in a strong position to help support , and consumers are advanced.” Strong willingness to pay for a bundle of network monitoring services.”

Dealers report that smart home devices can also bring in additional recurring monthly revenue (RMR) and increase customer stickiness. Cutting attrition in half will add extra money to the bottom line, and a simpler and more reliable user experience with integrated smart home devices can help retain customers.

“Cameras, video doorbells, smart garage openers, touchscreen tablets and more rely on the end user’s Wi-Fi network, and the increased volume often creates network challenges for dealers and customers,” said. Jeremy McLaren, Senior Director of Marketing – Security Products, Johnson Controls. “Our solution is purpose-built for professional installers and improves the installation process, increases network performance and provides remote connectivity for support without moving expensive trucks.”

Visit to download the white paper. To request data or an interview, please get in touch Rosie Serra here [email protected]972.996.0233.

About Park Associates

Parks Associates, an internationally recognized market research and consulting firm owned and led by women, specializes in emerging technology solutions serving the consumer and small to medium business (SMB) markets. Celebrating 35Th In 2021, Parks Associates is a partner for companies navigating the changing consumer technology landscape through data-driven market insights, comprehensive customer and industry intelligence, custom marketing services and executive networking experiences and conferences.

The company’s expertise includes home automation, control systems and security, digital media and platforms, entertainment and gaming, home networks, internet and video services, connected health and independent living solutions, mobile applications and services, support services, consumer electronics and energy management. . Solution.

Each year, Parks Associates hosts an industry webcast, Connections Conference Series, Connected Health Summit, Smart Energy Summit: Engaging Consumers, Future of Video: OTT, Pay TV and Digital Media and Smart Space.

Rosimely Sera
Park Associates
[email protected]

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